Active Offer Training

Interactive online training on active offer of French Language Health Services (free)

The learning modules of allow you to follow a training at your own pace and obtain a certificate of completion. The training is completely free of charge.
The active offer of French Language Health Services : why it matters and and how to put it into practice

24 Anglophone service provider representatives are being trained on the active offer


Our training is  the first experiment of its kind in Ontario. To allow decision makers of non-Francophone service providers to better serve their Francophone customers, training will be provided in English.

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Left to right : Barb Willet, Executive director – Health Nexus, Andrea Bodkin, Coordonator – HC Link, Jocelyne Samson, Senior Investigator – French Language Services Commissioner, Isabelle Girard, Executive director – CAH and Reflet Salvéo Chair,Tharcisse Ntakibirora, French services coordinator – TC LHIN, Hon. Marie-France Lalonde, Minister Responsible for Francophone Affairs , Gilles Marchildon, Executive director – Reflet Salvéo, Marta Dolecki, Investigator – French Language Services Commissioner, Lise Béland, Vice-Chair – Collège Boréal, Christiane Fontaine, Executive director – RIFSSSO, Maryse Francella, Training Coordinator, Jean-François Rose, Collège Boréal, Constant Ouapo, Planification Agent Reflet Salvéo


Among the learners are executives and decision makers who have the power to profoundly influence the practices of many Healthcare providers, in particular through the hiring Francophone and bilingual staff, and the implementation of innovative strategies and policies.

The fact that Francophones (and everyone else!) are generally in better health when they are cared for in their native tongue has been widely demonstrated.


The active offer training is built around 4 modules and lasts 3 days:

  • The first module introduces the French-speaking world as it applies to minorities and describes the stakes involved in this active offer.
  • The second module provides suppliers with tools to evaluate their aptness with regards to this active offer.
  • The third module focuses on cultural and language skills, namely communications and community engagement, necessary for the implementation of this active offer.
  • The last module is a roadmap for the actual implementation of this active offer within their services.


Through this training, Reflet Salvéo hopes to inform, build awareness, equip and support service suppliers so that this active offer of healthcare services in French may be realized and the health of Francophones in the GTA may be improved.


In total, 24 suppliers have signed up for the first two sessions to be held February 23, March 2 and 9 in the case of the first group of 8 participants, and on February 24, March 3 and 10 in the case of the second group of 16 participants. Reflet Salvéo has engaged the services of Maryse Francella as its project coordinator and specialized consultants.


This training is funded par the Toronto-Centre LHIN.

Coordination and content production by Reflet Salvéo in partnership with: Centres d’Accueil Héritage, Collège Boréal, Nexus Santé and RIFSSSO.

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Please consult our active offer training guide :
Or download it here

Active Offer Strategic Planning and Implementation Guide for HSPs (Revised March 25, 2018)


And our complimentary to guide slides

PPT Complimentary Presentation to Guide for HSP (March 27, 2018).pdf