Let’s start with the time-tested W questions, shall we?

Posted by on October 18, 2016 in blog-en, Must-Read Articles | No Comments

Let’s start with the time-tested W questions, shall we?
– Gilles Marchildon



Gilles Marchildon

When I started a blog in French just over a year ago, I didn’t know how it would evolve. Of course, I knew that I wanted to use this tool to speak directly to members of the Francophone community about health, particularly about health services for our community. I also wanted to address the different challenges members of our community face when trying to access health services in French.
Now the time is ripe to start a blog in English. As with the French-language blog, I’m unsure of how it will evolve. It’s clear that we need to talk to you, our English-speaking partners, whether you’re a service provider or involved in planning within a LHIN or doing policy work within government. In case you’re not familiar with us, let me start with a general overview of who we are and what we do, presented in a few “W” questions — the time-tested What, When, Where, Who and Why!


What are we?

Reflet Salvéo is a “planning entity”, a non-profit community organization established by the community in order to receive a mandate from the Minister of Health and Long-Term Care. That mandate is to advise 3 LHINs (Local Health Integration Networks) on French-language health services. We are primarily funded by the Ministry of Health and Long-Term Care through the LHINs.



We were created in 2011 and more recently (December 2015), the Minister of Health and Long-Term Care renewed our mandate to advise our 3 LHINs for another five years.



Our mandate is to work collaboratively with three of the five LHINs operating in the Greater Toronto Area. They are Toronto Central LHIN, the Mississauga Halton LHIN and the Central West LHIN. Our work also involves networking with the other five entities in Ontario so that best practices can be shared and any relevant policy recommendations can be made at a provincial level.


What does Reflet Salvéo mean?

Reflet stands for “reflection” in French. Salvéo is a “Frenchification” of a Latin word, “salvus”, which means “being healthy”. An acute accent was placed on the “e” to provide a French character.


What are our values?

  • RESPECT of human rights for all
  • UNIVERSAL RIGHT to health
  • PRIDE in the diversity of the Francophone community

Who is in our team?

Our team is composed of dynamic and talented professionals. They are all fully bilingual and engaged in making the world a better place.


Constant Ouapo:  Constant is a Planning Officer, in charge of Primary Care, HIV-AIDS, Active Offer, Equity, and others files. He was a planning executive in the government of Ivory Coast, and a researcher in the USA. He served as board member at Reflet Salvéo and is now volunteering at ACFO-Toronto as secretary. Constant holds a PhD in Agribusiness and an MBA, from the Texas A&M University System.
Josée Roy:  Josée is another Planning Officer within our team. She has 10 years of experience in the healthcare system working in long-term care in the physical rehabilitation field where she has lead the implementation of different programs. She holds a degree in Kinesiology and is currently doing her Master’s degree in Public Administration. At Reflet Salveo, she leads planning in mental health and addictions as well as health services for seniors and women.
Raphaël Lopoukhine:  Prior to joining our team as Communication Coordinator, Raphaël was a journalist and an event planner. Educated in France, he worked as a journalist (newspapers and radio) for 5 years and also coordinated Toronto’s Franco-Pride festival 2015. He is in charge of our communication strategy and development (and thanks to him, my blog entries get posted!).
Thomas Labrune:  Thomas Labrune joined us in July 2016 as the Coordinator of Community Engagement and the Peer Integration Initiative, the latter being the result of a partnership between Reflet Salvéo and CAMH (the Centre for Addictions and Mental Health). In the past, he distinguished himself by his work with young migrants and asylum seekers in France and Israel.
Cynthia Kuassi:  Cynthia has been working at Reflet Salvéo since October 2013. She has a bachelor degree in Business Administration, specialized in Accounting and is currently working toward her professional accounting designation. She is also involved in social research projects with The Environics Institute. Cynthia is that person in the office who “keeps the trains running” and plays a key role in HR as well as our financials.
Nancy Razanakoto:  Nancy was hired through the Assemblée de la Francophonie de l’Ontario’s “Jeunes Stagiaires” (Youth Program) and holds the position of Programs Assistant. One of her key roles is to ensure community distribution of Reflet Salveo’s mental health awareness campaign and printed tools. She has also worked as a volunteer with BRAS (Bureau Régional d’Action Sida) and with the Fédération Culturelle Canadienne-Française.
Gilles Marchildon:  As for myself, prior to joining Reflet Salvéo as Executive Director, I was at the helm of Action positive VIH/sida for four years (Ontario’s only francophone organization dedicated exclusively to fighting HIV/AIDS). Additionally, I’ve directed communications at the Canadian HIV/AIDS Legal Network and WUSC (World University Service of Canada). I’ve been actively involved in the francophone community and continue to be. For instance, I sit on the City of Toronto’s Francophone Advisory Committee.



The ultimate goal of our work is to ensure timely access to high quality French-language services for Francophones in the GTA. In order to ensure success, we need to work collaboratively with our partners.
French-language health services contribute to better health for Ontario’s population. We seek to facilitate the process for service providers by playing an active role in the planning of services and by supporting the process in any way we can.
This first blog message is the beginning of an ongoing conversation through which I hope to broach a range of subjects that you might find useful, and that will help you understand our work and why offering French services is important.

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